Frequently asked questions
Straight answers about how Gildcrew works, what it costs, and what protections you do — and don't — get.
What is Gildcrew?+
Gildcrew is an online marketplace that connects people who need local services — home repair, events, wellness, legal and business help, photography, pet care and more — with independent professionals in their area. You post what you need done, matching pros get notified, and you compare and hire directly.
Is Gildcrew free to use?+
Yes, for anyone hiring. Posting a request, browsing profiles, messaging pros and leaving reviews cost nothing. Professionals pay in credits only when they choose to unlock and respond to a specific request.
How fast will I hear back after posting a request?+
Most requests get their first response within a few hours, since matching professionals are notified as soon as you post. Response time varies by category, location and how many pros currently serve your area.
What does the verified badge mean?+
A verified badge means Gildcrew's team has reviewed and approved both a current business licence and a valid insurance certificate for that professional, and neither document has expired. It is not a guarantee of workmanship — it confirms paperwork, not quality of work.
Does Gildcrew guarantee the work of professionals on the platform?+
No. Gildcrew is an introduction service — professionals listed are independent businesses we don't employ, supervise or insure. Always confirm licensing, insurance and references directly before hiring, especially for larger jobs.
How much does it cost to hire a professional through Gildcrew?+
There is no fee to hire — you pay the professional directly, at whatever price you agree with them. Gildcrew doesn't take a cut of the job price or process payment between you and the pro.
How do professionals join Gildcrew and what does it cost them?+
Professionals sign up free and receive starter credits. Unlocking and responding to one customer request costs 2 credits at the standard rate, less on a paid subscription. There's no cost to create a profile, add a portfolio or list categories.
What if I'm not happy with a professional I hired?+
Leave an honest review on their profile — reviews are core to how other customers evaluate pros on Gildcrew. For a serious dispute, contact the professional directly first; since Gildcrew doesn't process payment for the job itself, refunds and remedies are between you and the business you hired.
Which areas does Gildcrew serve?+
Gildcrew is not limited to one city — professionals set their own service area, and you'll see pros local to whatever city and state you search. Coverage depends on how many professionals in a category currently serve your area.
Is my personal information shared with every professional?+
No. A professional only sees your contact details and request after they spend a credit to unlock that specific request. Browsing pros and getting general information doesn't expose your information to anyone.
How do I contact Gildcrew directly?+
Email [email protected] for general questions, privacy requests or support.
Still have a question?
Email [email protected] or read our Terms and Privacy Policy.